Services
What an SME needs to run secure and worry-free, covered by a single partner you can trust.
Microsoft 365 implementation
We get your email and collaboration ready and secure: Exchange, Teams, SharePoint and Entra ID (Azure AD) with policies that protect your company from the start.
- Email migration without losing messages or disrupting operations
- Mandatory MFA and conditional access
- Retention and data-loss prevention policies
- SharePoint and Teams organized by area and permissions
Infrastructure monitoring
We watch your network and servers so problems are solved before they stop you. Each month you get a clear report on the state of your IT.
- Real-time supervision of servers, network and services
- Automatic alerts for outages or anomalies
- Monthly IT health report in plain language
- Usage trends to plan growth
Endpoint and network protection
Every computer and every point of your network, protected. One antivirus on some machines isn't enough: we apply a consistent layer across the whole environment.
- Antivirus and EDR on all devices
- Firewalls and network segmentation (VLANs) to isolate risk
- Role-based, least-privilege access policies
- Central management and up-to-date patching
Cybersecurity audits (ISO 27002)
We assess your security against ISO/IEC 27002:2023 and hand you a report with prioritized findings and an action plan you can actually execute.
- Gap analysis across the standard's 93 controls
- Findings prioritized by real risk and impact
- Executive and technical report with evidence
- Remediation plan with concrete steps and timelines
Staff training
Most incidents start with a click. We train your team to recognize phishing and handle information well — your first line of defense.
- Hands-on workshops against phishing and social engineering
- Password and data-handling best practices
- Simulated malicious emails
- Reference material for day-to-day use
Business IT support
When something fails, we respond fast and in your language. Remote or on-site, for workstations, networks and servers.
- Help desk with tickets at soporte.lotek.cr
- Remote attention and on-site visits
- Scheduled preventive maintenance
- Direct support, no tiers that send you in circles